Terms & Conditions

1. Order Acceptance & Modifications

• Your order (submitted via our website, phone, or in - person consultation) is a request to purchase. We reserve the right to accept, reject, or modify orders—e.g., due to supply chain delays, local regulatory restrictions, or site - specific challenges (e.g., unsuitable roof conditions). A binding contract is formed only when we issue a signed “Project Agreement,” which includes system details, pricing, and installation timelines.
• Post - agreement modifications (e.g., adding panels, upgrading inverters) require a written “Change Order” signed by both parties. Modifications may increase costs (prorated based on materials/labor) and extend installation timelines; we will provide a revised quote within 3 business days of your request.

2. Product Specifications & Compliance

• All solar panels, inverters, mounting hardware, and components meet industry standards (UL 1703 for panels, UL 1741 for inverters) and local building/electrical codes. We will provide product datasheets upon request, detailing efficiency ratings, dimensions, and warranty coverage.
• Due to manufacturing updates, we may substitute components with equivalents (or higher - grade alternatives) if your originally selected product is unavailable. We will notify you of substitutions at least 5 business days before installation; you may cancel the order for a full refund if unsatisfied.

3. Installation & Permits

• We handle all necessary permits (building, electrical, net metering) with local authorities, at no extra cost (included in your Project Agreement). You must provide clear access to your property (e.g., unlocked gates, roof access) and grant permission for our team to disconnect/reconnect your electrical service (temporarily) during installation.
• Installation timelines (typically 1–3 weeks post - permit approval) may be delayed by weather (e.g., heavy rain, high winds) or unforeseen site issues (e.g., roof repairs needed). We will notify you of delays within 24 hours and adjust timelines accordingly.
• Post - installation, we will conduct a final inspection, provide a “System Completion Report” (including wiring diagrams and warranty documents), and walk you through using the monitoring app.

4. Payment Terms

• A 20% non - refundable deposit is required to secure your order and begin permit processing. The remaining balance is due in two installments: 50% upon delivery of components to your property, and 30% upon successful system activation (approval by your utility company for net metering).
• We accept credit cards (Visa, Mastercard), bank transfers, and financing via our partner lenders (offering 0% APR for 12–24 months for qualified customers). Late payments incur a 1.5% monthly fee on the unpaid balance; failure to pay within 30 days may result in installation suspension.
• Tax incentives (federal solar tax credit, state rebates) are your responsibility to claim; we will provide documentation (e.g., purchase receipts, installation invoices) to support your claim.

5. Warranties

• Product Warranty: Solar panels come with a 25 - year performance warranty (guaranteeing ≥80% efficiency after 25 years); inverters include a 10–15 - year manufacturer warranty (varies by model). Mounting hardware is covered for 10 years against defects.
• Workmanship Warranty: We provide a 5 - year warranty on installation labor, covering issues like loose panels, faulty wiring, or leaky roof penetrations. This does not cover damage from accidents, neglect, or extreme weather (e.g., hurricanes, tornadoes).
• To claim warranty service, notify us within 10 days of discovering the issue; we will inspect the system and repair/replace defective components at no cost (excluding labor for non - workmanship issues after the 5 - year period).

6. Returns & Cancellations

• Cancellations made before the Project Agreement is signed: Full refund of any deposit (if paid).
• Cancellations made after the Project Agreement is signed but before component delivery: Forfeiture of the 20% deposit (to cover permit costs and material reservations).
• Cancellations made after component delivery: Forfeiture of the deposit plus 30% of the total project cost (to cover delivered materials and restocking fees).
• Returns are only accepted for defective components (reported within 5 days of delivery). We will arrange for replacement and cover return shipping costs.

7. Limitation of Liability

• We are not liable for indirect damages, including lost energy savings, utility bill increases, or business disruption, arising from installation delays, component defects, or system downtime (beyond warranty repairs/replacements). Our total liability for any claim shall not exceed the total amount paid for Products/Services.
• We are not responsible for damage to your property caused by pre - existing conditions (e.g., old roof shingles) or events outside our control (e.g., storms, vandalism).

8. Governing Law & Disputes

• These Terms are governed by the laws of the state where your property is located. Disputes shall first be resolved through mediation (conducted by a neutral third party); if unresolved, disputes will proceed to binding arbitration (per the American Arbitration Association rules), not litigation.